Privacy Policy

Introduction

Welcome to PowerMySport ("we," "our," or "us"), operated by Powermysport Pvt. Ltd. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you use our platform (the "Platform"). It forms part of, and is incorporated by reference into, our Terms of Service.

By accessing or using the Platform, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with any part of this Policy, you must not access or use the Platform. We may revise this Policy at any time, at our sole discretion, by posting the updated version with a new "Last updated" date; continued use of the Platform after such posting constitutes your acceptance of the revised Policy. We are not obligated to notify you individually of non-material changes.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Account credentials (username and password)
• Payment information (processed securely through our payment gateway; we do not store full card details)
• Profile information and preferences
• Dependent information (for parent/guardian accounts)
• Business documents, government identifiers, bank/payout details, and certifications (for venue listers and coaches)

Usage Information

• Booking history and preferences
• Search queries and browsing behavior
• Device and technical information (IP address, browser type, operating system, device identifiers)
• Location data (with your permission)
• Communication preferences and history

You are solely responsible for ensuring that any information you provide, including about a dependent or on behalf of a business, is accurate and that you are legally authorized to provide it.

How We Use Your Information

We use the collected information for purposes including:

• To provide, maintain, and improve our services
• To process bookings and payments
• To send booking confirmations and updates
• To communicate with you about your account or transactions
• To provide customer support
• To detect, investigate, and prevent fraud, abuse, or unauthorized activity, including sharing information with fraud-prevention and law-enforcement bodies where necessary
• To comply with legal, regulatory, and tax obligations
• To send marketing communications (you may opt out at any time)
• To analyze usage patterns and improve user experience
• To enforce our Terms of Service and this Policy

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, hosting, data analysis, email delivery, and customer support. We require these providers to protect your information, but we are not responsible for their independent privacy or security practices.

With Venue Owners and Coaches

When you make a booking, we share necessary information (name, contact details, booking details) with the relevant venue owner or coach solely to fulfill your booking. Once shared, that party's use of your information is governed by their own practices, for which PowerMySport bears no responsibility. You are responsible for exercising discretion in any direct communication with them.

For Legal and Safety Reasons

We may disclose your information, without further notice to you, where we believe in good faith that disclosure is necessary to comply with a legal obligation, court order, or governmental request, to enforce our Terms, to protect our rights, property, or safety, or the rights, property, or safety of any user or third party, or in connection with a fraud or security investigation.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity, which will continue to be bound by the terms of this Policy or a materially similar one.

Data Retention

We retain personal information for as long as your account remains active and thereafter for as long as reasonably necessary to fulfil the purposes described in this Policy, including to comply with our legal, accounting, and tax obligations (which may require retention of financial and transaction records for up to eight years), resolve disputes, enforce our agreements, and prevent fraud. We may retain anonymized or aggregated data indefinitely.

Data Security

We implement technical and organizational security measures, consistent with the reasonable security practices standard under the Information Technology Act, 2000 and the rules made thereunder, designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data in transit, and at rest where we have implemented it for that data category
• Secure payment processing through certified gateways
• Periodic security review of our systems
• Access controls and authentication mechanisms
• Personnel training on data protection practices

We are working to extend at-rest encryption to additional categories of sensitive information (such as bank account and payout details) not yet covered by it.

No method of transmission over the internet or electronic storage is completely secure. While we take commercially reasonable steps to protect your information, we cannot and do not guarantee its absolute security, and you provide information to us at your own risk. You are responsible for keeping your account credentials confidential.

Your Rights

Subject to applicable law and verification of your identity, you may exercise the following rights by writing to our Grievance Officer at the contact details below. We will endeavor to respond within thirty (30) days:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and associated personal data
• Data Portability: Request a copy of the data we hold about you, which we will provide within a reasonable time in a commonly used electronic format
• Opt-out: Opt out of marketing communications at any time

We may decline or limit a request where retention or disclosure is required or permitted by law, to protect against fraud, to resolve an active dispute or booking, or to enforce our agreements. We reserve the right to charge a reasonable fee for manifestly unfounded, repetitive, or excessive requests.

Cookies and Tracking

We use essential and functional cookies to keep you signed in, maintain session security, and support core platform features. We do not currently use third-party advertising cookies. You can control or disable cookies through your browser settings, but doing so may impair or disable login, booking, and other core functionality, for which PowerMySport bears no responsibility.

International Data Transfers

Your information may be stored and processed on servers located within or outside India, including by third-party service providers. By using the Platform, you consent to such transfer, storage, and processing, which will remain subject to this Policy regardless of location. Once the relevant provisions of the Digital Personal Data Protection Act, 2023 come into force, we will not transfer personal data to any country or territory restricted by the Central Government of India.

Children's Privacy

Under Indian law, a "child" is anyone under 18 years of age. The Platform is not intended for direct self-registration by children; a child may only be represented on the Platform through a dependent profile created and controlled by a parent or legal guardian, who provides consent on the child's behalf as described in our Parental Consent & Minor Protection Policy. We do not knowingly collect personal information directly from a child outside of that parent-managed flow.

We do not use a dependent profile's data for behavioural tracking, profiling, or targeted advertising. Parents and guardians are solely responsible for the accuracy of the information provided for a dependent and for supervising the minor's participation in any booked activity. We reserve the right to terminate any account found to violate this section.

Third-Party Links

The Platform may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of any third party, and this Policy does not apply to them. Access any linked site at your own risk.

Changes to This Policy

We may update this Privacy Policy at any time, at our sole discretion. Updates are effective immediately upon posting to this page with a revised "Last updated" date. Your continued use of the Platform after any update constitutes your binding acceptance of the revised Policy. You are responsible for reviewing this Policy periodically.

Grievance Officer & Contact

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for privacy, data, and platform-related complaints can be reached at the details below. We will acknowledge your complaint within 24 hours and endeavor to redress it within 15 days (or, for e-commerce/booking-related complaints, within one month) of receipt.

If you are not satisfied with our resolution, you may, once the relevant provisions of the Digital Personal Data Protection Act, 2023 come into force, escalate a personal-data complaint to the Data Protection Board of India after first raising it with us.